Can I return Gems I've purchased? Pokémon Support July 15, 2018 04:39 Updated Follow As displayed on screen when Gems are purchased, we cannot process a return. Can’t find what you’re looking for? Click here to submit a service request form. Related articles I haven't received Gems I purchased Gems missing after device transfer Gems decreased for no reason What are the maximum amounts of Energy, Coins, and Gems I can have on my account? Do Gems expire?