Can I return Gems I've purchased? Pokémon Support May 03, 2018 15:06 Updated Follow As displayed on screen when Gems are purchased, we cannot process a return. Can’t find what you’re looking for? Click here to submit a service request form. Related articles Gems missing after device transfer How do I buy Gems? I haven't received Gems I purchased Do Gems expire? What do I do about a USER_PROFILE error?