A username is permanent and it is never displayed to other users online. This name is only visible to the account holder and should never be shared with anyone, however it is required to follow our Terms of Use and Code of Conduct. The username is also needed to log in to your account and to recover a password.
To recover your username:
- Navigate to club.pokemon.com.
- Select Forgot your username?.
- Enter your email address followed by your date of birth.
- Select Continue.
- You will be sent a verification code to the email address associated with your account.
- Enter the verification code you received via email.
- Enter your new password.
If you have not received a verification code, please try re-entering your information. If you entered an incorrect date of birth when creating your account, we may not be able to assist you.
Can’t find what you’re looking for? Click here to submit a service request form.