To purchase Jewels:
Tap the shopping bag icon at the bottom of Pokémon Shuffle Mobile game screen, and then select Jewel Shop to purchase Jewels.
When entering the Jewel Shop, you will see a screen titled "Proceed to Jewel Shop" that displays a purchase point balance that is reset to 5,000 points at the beginning of each month.
When you purchase Jewels, your point balance is reduced by a certain amount of points. You can tap Display points to see the exact amount. For example, after purchasing one Jewel you will have a point balance of 4,988. When this point balance reaches zero, you will need to wait until the beginning of the next month to purchase Jewels.
To exchange Jewels for items:
Tap the shopping bag icon at the bottom of the Pokémon Shuffle Mobile game screen, and then select Shop. In this screen, you can exchange your Jewels for Hearts and Coins.
Note: Age verification is needed to purchase Jewels. Younger users may be unable to purchase Jewels.
Troubleshooting problems with purchasing Jewels:
"The Jewels I purchased haven't been added to the game."
It may take some time before the game data is updated. Please try the following:
Quit and then restart the Pokémon Shuffle Mobile app.
After restarting the game, if you do not see the Jewels, try restarting your phone.
Ensure you have a stable, high-speed internet connection.
It can take up to 30 minutes for Jewels to appear in some cases.
"An error occurred during a purchase, and I don't know if the purchase was successful."
If you don't see the Jewels you purchased, try the steps above to restart the app and/or device and wait for the Jewels to appear. If they do not appear, refer to your App Store or Google Play purchase record, as there is no way to check your purchase records from within the application.
"I bought Jewels accidentally. Can I return them?"
It is not possible to return Jewels after they have been purchased.
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