Pokémon Trading Card Game cards and parts pass a very thorough quality assurance processes to make sure you get the highest quality product. In the unlikely event that you encounter a manufacturing error from a third party retail purchase, please submit a service request form here with the following information:
- A copy of your store receipt.
- The UPC code from the original package (or a copy).
- The defective card(s) or part(s).
- A brief explanation of the issue (example: bent because it was put in the pack improperly, card is cut wrong, etc.).
- If a part was missing, please tell us what is missing.
- Your complete return mailing address (clearly typed or printed).
If you purchased Pokémon TCG through PokemonCenter.com, please contact Pokémon Center support for assistance.
Can’t find what you’re looking for? Click here to submit a service request form.