We have a limited number of cards for replacement due to manufacturing, printing, and packaging issues. We are unable to replace cards that have been ruined or damaged by outside events. We recommend that you try to return your purchase to the retailer if your cards are damaged for any reason other than manufacturing error.
If you feel your cards were damaged or altered due to a manufacturing error please scan each card in question front and back and create a ticket through pokemon.com with your first and last name, your proof of purchase, your date of birth, and address.
Can’t find what you’re looking for? Click here to submit a service request form.