If you have never backed up your saved data, you will not be able to restore it. You will also not be able to restore any data other than your saved data from the time you last backed it up.
Please see "How do I transfer my Pokémon Quest saved data to another device?" for steps on how to back up your saved data.
Please note: if you are unable to provide a Backup ID or Support ID, we may be unable to reissue a Backup Key.
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