The Pokémon Support team is unable to provide walkthroughs, tips, or information about the game play of the Pokémon video game franchise as this may be considered unfair. It could also result in negative impairment to the way the expansive world should be experienced.
For any of the following, contact Nintendo Customer Support. Note: this link takes you to a web page not created or maintained by the Pokémon Company International.
- Inquiries regarding technical or hardware issues with the Pokémon video games, Pokémon Bank, as well as any hardware (including the DS, DS Lite, DSi, 3DS and PokéWalker) are handled by Nintendo.
- Error codes you have received.
- Any Nintendo Wi-Fi connection issues.