The Pokémon Support team is unable to provide walkthroughs, tips, or information about the game play of the Pokémon video game franchise as this may be considered unfair. It could also impair the way the expansive world should be experienced.
For any of the following, you will need to contact Nintendo Support:
- Technical issues with or questions about any video games on Nintendo Consoles. This includes Nintendo Switch and associated Nintendo Switch games (such as Pokémon Brilliant Diamond and Pokémon Shining Pearl, New Pokémon Snap, Pokémon Quest, and Pokémon Café Mix), Pokémon Bank, and Pokémon Shuffle on the 3DS.
- Technical or hardware issues with any of the Nintendo Consoles.
- Nintendo Network distributions.
- Any Wi-Fi connection issues or any associated error codes you have received.
Visit Nintendo of America's customer support page: https://www.nintendo.com/consumer/assets/region_select.jsp
Note: this link takes you to a web page not created or maintained by the Pokémon Company International.