The game closes automatically at startup
When you launch the Pokémon Trading Card Game Online, you may experience an immediate crash, resulting in the game unexpectedly closing. This may be caused by a corrupted or redundant file in the game’s installation directory.
Typically this is resolved by performing a "full" uninstallation of the game.
Game displays "Server Unavailable" when I attempt to log in
When attempting to sign in to the Pokémon Trading Card Game Online, you may encounter the following error message: "The server you specified is unavailable. Please check your internet connection and try again."
This indicates that the game cannot connect to a game server. Normally, this means your internet connection has become slow or intermittent. To avoid this error, exit the game completely and restart. In some instances, you may need to restart the computer or tablet the game is running on, then restart the game.
Can’t find what you’re looking for? Click here to submit a service request form.