Player stats are not updated until events are uploaded. Events are due to be uploaded within seven days of the event date. If your stats have still not been updated after seven days, please contact the organizer directly. If necessary, you may also contact us again if you are unable to resolve the issue with your local organizer.
When contacting the organizer, or Organized Play department, please include as much detail about the event as possible including the tournament ID, event date, location and city and state in your support request.
In addition, in order for many of your stats to appear on your profile page, you MUST have a fully activated and consented Pokémon Trainer Club account and have checked "Yes" in the Play! Pokémon Preferences section of your Trainer Club profile.
Can’t find what you’re looking for? Click here to submit a service request form.