Only Theme Decks that are clearly marked “Play This Deck Online” will contain codes. You will not be able to unlock an Online Theme Deck unless you have purchased the appropriately marked Theme Deck. If the deck you purchased is correctly marked but did not contain a code, please submit a request to our customer support team.
If you experience any code redemption issues, please submit a ticket via our support center by logging in to support.pokemon.com with your Pokémon Trainer Club account.
Please retain your code cards and transaction ID numbers for future reference.
Your code cards and transaction ID numbers are vital to servicing any code redemption issue. Without this information we may not be able to fully address your issue, and your claim may be dismissed.
Basic information to provide when submitting a code redemption issue support request:
- Username of account code was redeemed to
- Code # and item type
We reserve the right to determine the validity of any information submitted for the purposes of your code redemption investigation. Providing false or altered information may result in action being taken against your account.
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