There are a lot of reasons why your code could display as invalid, and so we recommend that you contact our Support Team so that they can investigate the matter for you.
If you experience any code redemption issues, please submit a ticket via our support center by logging in to support.pokemon.com with your Trainer Club account.
Please retain your code cards and transaction ID numbers for future reference.
Your code cards and transaction ID numbers are vital to servicing any code redemption issue. Without this information, we may not be able to fully address your issue, and your claim may be dismissed.
Basic information to provide when submitting a code redemption issue support request:
- Username of the account that the code was redeemed to
- Code number and item type
We reserve the right to determine the validity of any information submitted for the purposes of your code redemption investigation. Providing false or altered information may result in action being taken against your account.
Can’t find what you’re looking for? Click here to submit a service request form.