What to do if you suspect your Pokémon Trading Card Game Online account information may have been compromised:
- Please contact us using the support portal.
- We will examine the account for suspicious activity.
Change your password by logging onto to the pokemon.com web site and selecting Profile Overview, then Change Password.
We are unable to reverse any card trades or restore missing cards/packs/items, etc.
Please do not give out your password or personal information on any game chat services, online forums, or message boards. Don’t let others test out your account or decks by giving them your login information. Do not run any Pokémon Trading Card Game Online software that does not come from the game’s own web site (or the iTunes store for Apple tablets).
Do not log into any sites using your Pokemon account other than pokemon.com or the Pokémon Global link (pokemon-gl.com)
Going to suspicious looking websites promising hacks or cheats for online games such as The Pokémon Trading Card Game Online is not supported and a violation of the game’s license agreement. It’s also potentially harmful since there is no way of knowing what things a cheating or hacking tool might do if installed on your computer.
Can’t find what you’re looking for? Click here to submit a service request form.