What to do if you suspect your Pokémon Trading Card Game Online account information may have been compromised:
- Please contact us using the Support Portal.
- We will examine the account for suspicious activity.
Change your password by logging in to the pokemon.com website and selecting Profile Overview, then Change Password.
We are unable to reverse any card trades or restore missing cards, packs, items, etc.
Please do not give out your password or personal information on any game chat services, online forums, or message boards. Don’t let others test out your account or decks by giving them your login information. Do not run any Pokémon Trading Card Game Online software that does not come from the game’s own website (or the iTunes store for Apple tablets).
Do not log in to any websites using your Pokémon account other than pokemon.com.
Going to suspicious-looking websites promising hacks or cheats for online games such as The Pokémon Trading Card Game Online is not supported and is a violation of the game’s license agreement. It’s also potentially harmful since there is no way of knowing what a cheating or hacking tool might do if installed on your computer.
Can’t find what you’re looking for? Click here to submit a service request form.