When you play the Pokémon Trading Card Game Online on a Windows PC, you may experience a crash during the initial game tutorial, most often after Zach and Ella welcome you to the game and the first tutorial match begins to load.
This may be caused if your computer's on-board video card does not have enough dedicated memory. In addition to a minimum of 2 GB of system RAM, the game needs at least 256MB of video memory to load the main gameplay screen.
Some onboard video cards (ATI Radeon Express, Intel HD Graphics) share their memory with the computer's main memory pool. In cases where the video card uses shared memory, increasing the priority of the game may cause the computer to allocate more memory to the on-board video card.
To increase the priority of the game:
- Launch the game.
- Launch the Windows Task Manager. The easiest way to do this is to press CTRL+ALT+DEL at the same time on your keyboard.
- Click on the Processes tab of the Task Manager.
- Right-click on Pokemon Trading Card Game Online.exe in the list of processes.
- Mouse over Set Priority and change the priority from Normal to High.
- Log in to the game client and try to proceed past the Ella introduction.
Note: The priority will revert to normal after the game client is closed. If this method helps you aviod crashes, you can use these steps each time you play. If your computer does not meet the minimum system requirements, proper performance of the game cannot be guaranteed.
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