Contact Us Pokémon Support May 01, 2019 15:14 Updated Follow Related articles Why haven't I received my code from Pokémon Pass? "Unable to authenticate" or "Failed to log in" error when logging in to Pokémon GO What is Pokémon Pass? Are there push notifications in Pokémon Pass? How will I be notified of a new promotion? I forgot my Pokémon Trainer Club user name. How do I retrieve it?