To help ensure that our players are obtaining the best possible support from our Awards team, we are making some improvements in how we handle player inquiries by transitioning to a ticketing system.
What does this mean?
Moving forward, players will have two options to reach out to the Awards team for any questions they may have regarding award payouts, scholarships, etc.
What changes are being made?
Every inquiry sent to the Awards team will now generate a customer support ticket that will go into a dedicated queue. This queue will help to ensure that player issues are addressed in a timely manner.
Players will no longer be able to reach the Awards team through awards@pokemon.com. To guarantee the most accurate response, we ask that players complete this inquiry form and provide us with as much information as they can so we may best assist them.
Players may also email awardshelp@pokemon.com, which will generate a ticket for them that will be added to our queue.
We look forward to continuing our efforts to maintain and improve customer service. If you have any questions regarding this new process, please let us know.
Thanks!
The Pokémon Company International Awards Team
Can’t find what you’re looking for? Click here to submit a service request form.