Submit a request – Pokémon Support

Please choose a request type below

Your email address

First and last name

In-game language

In which region do you live?

Where in the Americas do you live?

Where in Europe do you live?

Where in Oceania do you live?

Where in Asia do you live?

For players residing in Asia, please see: https://support.pokemon.com/hc/en-us/sections/24093045385108

App version(optional)

The app version is displayed on the title screen.

Player name(optional)

What can we help you with?

I acknowledge the following: account recovery is not guaranteed, that I will provide accurate information to facilitate the account recovery investigation, and that I understand the account recovery process may take an extended period of time to complete.

What is the status of the trade?

Player name or Friend ID of your trade partner(optional)

Card details (card name, expansion name, rarity, and whether the card has flair)(optional)

Include details for both the card you are sending for trade and the card you are receiving.

What is your purchase issue about?(optional)

Error message (if any)(optional)

If an error message is displayed, please provide the full text of the message

What is your error or issue related to?(optional)

Which account platform can we help you with?(optional)

Where did you experience a reward or item issue or error?(optional)

Which match type did you experience an issue with?}(optional)

Are you able to play Pokémon TCG Pocket?(optional)

What kind of device are you using?(optional)

What is your mobile device operating system version?(optional)

What is the model of your mobile device?(optional)

Support ID(optional)

Please enter the Support ID from your game

How do you feel about your experience playing Pokémon TCG Pocket?

Please add any comments below.

Subject

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here