Submit a request – Pokémon Support

Please choose a request type below

Your email address

First and last name

Language(optional)

Location / Region(optional)

Subject

App version(optional)

The app version is displayed on the title screen.

What kind of device are you using?(optional)

Support ID

Please enter the Support ID from your game or app

What is the model of your mobile device?(optional)

What is your mobile device operating system version?(optional)

Support ID(optional)

Please enter the Support ID from your game or app

Enter your Trainer name(optional)

You can enter your Trainer name if you do not know your Support ID

What can we help with?

Network Environment(optional)

How do you connect to the internet?

Items purchased(optional)

Purchase history(optional)

Please select your issue(optional)

Please select the platform where you are experiencing an account link or data loss issue(optional)

Please select the account link issue(optional)

Is your game account linked to a login platform?(optional)

My points are:(optional)

What penalty or ban issue are you experiencing?(optional)

What is your question about the selected penalty or ban?(optional)

Which reward or item are you experiencing an issue with?(optional)

What type of issue are you experiencing with the reward or item?(optional)

What type of battle are you experiencing an issue with?(optional)

What issue are you experiencing in your match or battle?(optional)

Purchase transaction ID(optional)

Please check your receipt for the transaction ID

Error message (if any)(optional)

If an error message is displayed, please provide the full text of the message

Are you able to play the game?(optional)

Date and time the issue occurred(optional)

Description

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here