FAQs
- What's the difference between a booster pack and a theme deck?
- Why are my Trainer Challenge booster pack rewards trade locked?
- Can't use some theme decks in Trainer Challenges
- I bought a code online via a third-party retailer. How do I check to see if the codes are valid?
- How do I force the game to display full screen on my PC?
- What are Deck Codes and how do I redeem them?
- How to exit "Guest" mode and access your existing account
- How do I install the game for Windows?
- Why can't I chat in Versus Mode or Event matches?
- How do I get additional energy cards?
- The game closes automatically at startup
- Game displays "Server Unavailable" when I attempt to log in
- Why was I warned/suspended?
- How do I create a game log?
- How do I create a trade?
- Parts of the game appear incorrectly (black screen, pink boxes, other screen anomalies). How do I update my graphics drivers?
- How do I get more cards?
- How to send a Friend Invite
- Are cards redeemed from a theme deck tradeable?
- I bought a Theme Deck at the store and there is no code in it. What do I do?
- Can I get the old basic theme decks?
- What ports do I need to have open or forward to play the game?
- Event Ticket and Gem purchases ending
- Shining Legends Code Redemption
- What do I do with Tokens?
- How can I reduce the load time for cards?
- Pokémon Trading Card Game Online Compromised Account Policy
- I redeemed my booster pack/theme deck code to the wrong account. What can I do?
- How many Deck Codes am I allowed to redeem?
- Why did an unlocked Booster Pack open when I clicked to open a locked one?