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  3. FAQs

FAQs

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  • What are Deck Codes in the Pokémon Trading Card Game Online, and how do I redeem them?
  • Why does the Pokémon Trading Card Game Online close at startup or display “server unavailable”?
  • Pokémon Trading Card Game Online system requirements and compatibility
  • What's the difference between a booster pack and a theme deck in the Pokémon Trading Card Game Online?
  • Why can't I use some theme decks in the Pokémon Trading Card Game Online Trainer Challenges?
  • How do I exit Guest mode and access my existing Pokémon Trading Card Game Online account?
  • How do I install the Pokémon Trading Card Game Online for Windows?
  • Why was I warned/suspended?
  • How do I create a game log in the Pokémon Trading Card Game Online?
  • How do I create a trade?
  • How do I update my graphics drivers for the Pokémon Trading Card Game Online?
  • How do I get more cards?
  • How to send a Friend Invite
  • I bought a theme deck at the store and there is no code in it. What do I do?
  • Can I get the old basic theme decks?
  • How do I improve PC performance while playing the Pokémon Trading Card Game Online?
  • Pokémon Trading Card Game Online Compromised Account Policy
  • I redeemed my booster pack/theme deck code to the wrong account. What can I do?
  • How many Deck Codes am I allowed to redeem?
  • Why did an unlocked booster pack open when I clicked to open a locked one?
  • I suspect an online player is cheating/scamming. What do I do?
  • How do I move the Pokémon TCG Online app to an SD card (Android)?
  • What is "Advantage" on match loading screens?
  • Mac OSX crashes upon launch
  • I uploaded my QR code using my webcam and my code displayed as invalid
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