To reset your password:
- From the Pokémon Trainer Club sign-in page, select the Forgot your password?
- Enter the Email Address associated with your Pokémon Trainer Club account. This is a required field.
- Enter the information for only one other field. The simplest additional information to provide is your date of birth. If you can accurately provide your email address and date of birth, no other information is necessary.
- Click Reset Password. Make sure to check your email spam folder and/or add pokemon.com to your address book.
A Player ID is primarily used for Play! Pokémon events such as Leagues and tournaments. It is not required to reset your password.
A Screen Name is not required when you first create a Pokémon Trainer Club account—it’s used in the Pokémon TCG Online as the display name that others see in the game if you have opted to share your public profile. It is not required to reset your password.
Please note: We cannot recover accounts for which a false date of birth was entered.
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