The Pokémon Company International is committed to protecting your child’s identity and privacy online. As a part of meeting that commitment, The Pokémon Company International uses a nonaffiliated third-party identity verification company, Veratad Technologies, LLC, to ensure that customers online are who they say they are.
If you cannot utilize the online parental tool or received an error, you may use the attached form if you live in the United States, which is available in English and Spanish. For the fastest turnaround, we recommend that you complete the form and attach it to a new support ticket here.