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FAQs

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  • Can Poké Miles saved in Pokémon Bank be converted into Pokémon HOME Points in Pokémon HOME or carried over in some other way?
  • My Pokémon HOME Premium Plan disappeared when I reinstalled the app. What should I do?
  • Do I need to be enrolled in the Pokémon HOME Premium Plan to transfer Pokémon from Pokémon GO to Pokémon HOME?
  • Can I get a refund for my purchase in Pokémon HOME?
  • Update data for ver. 1.0.1 of the Nintendo Switch version of Pokémon HOME (released March 18, 2020)
  • Regarding freezing or display issues in the mobile device version of Pokémon HOME when using the GTS or Wonder Trade features or when trying to view Pokémon details in Boxes
  • Why aren’t my Achievements, such as completing the Pokédex, being accurately reflected in my mobile device version of Pokémon HOME?
  • How soon are the results of competitions available in Pokémon HOME?
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