FAQs – Pokémon Support

Why does Pokémon information display incorrectly or not appear in Pokémon HOME?
Why can’t I deposit Nincada into my game?
Why can’t I withdraw or deposit Spinda into Pokémon Brilliant Diamond or Pokémon Shining Pearl?
Why can’t I see my Pokémon’s moves in Pokémon HOME?
Why did my Pokémon’s moves change?
Why is my Pokémon’s Poké Ball different than the one I caught it in?
Why can I no longer see the Sheen or condition of my Pokémon?
Why can I no longer see the effort levels of my Pokémon?
What happens to the Original Trainer name of a Pokémon transferred from Pokémon GO to Pokémon HOME?
I'm getting an error when I try to link my Nintendo Network ID to Pokémon Bank or Pokémon HOME. How do I check my Nintendo Network ID settings?
How do I edit or remove a label in the mobile device version of Pokémon HOME?
Are the Friends I have on my Pokémon HOME Friend List connected to the friends I have on my Nintendo Switch Friend List?
How can I tell which games I can transfer my Pokémon to in Pokémon HOME?
Update info for Nintendo Switch (ver. 1.1.1)
Do I need to have a Nintendo Account to download the Nintendo Switch version of Pokémon HOME from the Nintendo eShop?
Are there age restrictions in Pokémon HOME?
Is the Judge function available on the Nintendo Switch version of Pokémon HOME?
Is there a limit to the number of Friends I can have on my Friend List in Pokémon HOME?
Pokémon HOME System Requirements and compatibility
If I move a Pokémon that can Gigantamax from Pokémon Sword or Pokémon Shield into Pokémon HOME, will Pokémon HOME recognize that it can Gigantamax?
Can I move Pokémon from Nintendo 3DS Pokémon titles to Pokémon HOME using Pokémon Bank? And if so, can I move them back to Pokémon Bank afterward?
What is the Battle Data feature in Pokémon HOME?
Are there differences between the Nintendo Switch version and mobile device version of Pokémon HOME?
I mistakenly traded away or released the Grookey, Scorbunny, or Sobble with Hidden Abilities that I obtained as a gift for transferring Pokémon between Pokémon Sword or Pokémon Shield and Pokémon HOME. Is it possible to receive those gift Pokémon again?
Why are Friends missing from my Friend List in Pokémon HOME?
I have not received Grookey, Scorbunny, and Sobble with Hidden Abilities for transferring Pokémon between Pokémon Sword or Pokémon Shield and Pokémon HOME. Why?
If I have two Pokémon Sword or Pokémon Shield games, will I get two each of Grookey, Scorbunny, and Sobble if I use both games to transfer Pokémon to or from Pokémon HOME?
Can I select the language I want to use in Pokémon HOME regardless of the language my mobile device or Nintendo Switch is set to?
When transferring a Pokémon from Pokémon GO to Pokémon HOME for the first time, a special Melmetal capable of Gigantamaxing becomes available in Pokémon HOME. How do I receive this Melmetal?
If I have the paid Premium Plan, does it work for both the Nintendo Switch version of Pokémon HOME and the mobile device version?