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  1. Pokémon Support
  2. Pokémon HOME
  3. FAQs

FAQs

  • What happens to my medals if my Pokémon HOME Premium Plan expires?
  • Why does Pokémon information display incorrectly or not appear in Pokémon HOME?
  • Why can’t I deposit Nincada into my game?
  • Why can’t I withdraw or deposit Spinda into Pokémon Brilliant Diamond or Pokémon Shining Pearl?
  • Why can’t I see my Pokémon’s moves in Pokémon HOME?
  • Why did my Pokémon’s moves change?
  • How do I delete my Pokémon HOME account?
  • Why is my Pokémon’s Poké Ball different than the one I caught it in?
  • Why can I no longer see the Sheen or condition of my Pokémon?
  • Why can I no longer see the effort levels of my Pokémon?
  • What happens to the Original Trainer name of a Pokémon transferred from Pokémon GO to Pokémon HOME?
  • I'm getting an error when I try to link my Nintendo Network ID to Pokémon Bank or Pokémon HOME. How do I check my Nintendo Network ID settings?
  • How do I edit or remove a label in the mobile device version of Pokémon HOME?
  • Are the Friends I have on my Pokémon HOME Friend List connected to the friends I have on my Nintendo Switch Friend List?
  • How can I tell which games I can transfer my Pokémon to in Pokémon HOME?
  • Update info for Nintendo Switch (ver. 1.1.1)
  • Do I need to have a Nintendo Account to download the Nintendo Switch version of Pokémon HOME from the Nintendo eShop?
  • Are there age restrictions in Pokémon HOME?
  • Is the Judge function available on the Nintendo Switch version of Pokémon HOME?
  • Is there a limit to the number of Friends I can have on my Friend List in Pokémon HOME?
  • Pokémon HOME System Requirements and compatibility
  • If I move a Pokémon that can Gigantamax from Pokémon Sword or Pokémon Shield into Pokémon HOME, will Pokémon HOME recognize that it can Gigantamax?
  • Can I move Pokémon from Nintendo 3DS Pokémon titles to Pokémon HOME using Pokémon Bank? And if so, can I move them back to Pokémon Bank afterward?
  • What is the Battle Data feature in Pokémon HOME?
  • Are there differences between the Nintendo Switch version and mobile device version of Pokémon HOME?
  • I mistakenly traded away or released the Grookey, Scorbunny, or Sobble with Hidden Abilities that I obtained as a gift for transferring Pokémon between Pokémon Sword or Pokémon Shield and Pokémon HOME. Is it possible to receive those gift Pokémon again?
  • Why are Friends missing from my Friend List in Pokémon HOME?
  • I have not received Grookey, Scorbunny, and Sobble with Hidden Abilities for transferring Pokémon between Pokémon Sword or Pokémon Shield and Pokémon HOME. Why?
  • If I have two Pokémon Sword or Pokémon Shield games, will I get two each of Grookey, Scorbunny, and Sobble if I use both games to transfer Pokémon to or from Pokémon HOME?
  • Can I select the language I want to use in Pokémon HOME regardless of the language my mobile device or Nintendo Switch is set to?
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