When you sign up for a Pokémon Trainer Club account, or change your email address or password, you will be sent a confirmation to the current email address you entered when you created the account. If you do not see the email, there are a few steps you can take.
Check your Junk Mail folder to make sure that the email was not filtered as spam by your email provider. For Gmail, check the "promotions" tab, as sometimes our mail is identified by the Gmail system as promotional.
Also, be sure you’re checking the email account of the address you submitted when signing up. If it is not there, you can have the email re-sent by logging in to the site and clicking Resend the Activation Email Now.
Can’t find what you’re looking for? Click here to submit a service request form.