Make sure your mobile device meets the minimum requirements as listed in Pokémon HOME system requirements and compatibility.
We also recommend checking the following:
- You are running the most recent version of Pokémon HOME.
- The app has access to your mobile device camera.
- GPS and Location Services are enabled.
For iOS users:
Manually enter login credentials; do not use fingerprint authentication, facial-recognition authentication, or other password-management apps on your device to automatically enter login information. Or, open a separate browser, and from there, log in to your Nintendo Account. Then reopen the Pokémon HOME app.
Enable Location Services
To turn Location Services on or off for your mobile device, follow the steps outlined for your operating system below.
Apple iOS: https://support.apple.com/en-us/HT207092
Note: the links above take you to sites not created or maintained by The Pokémon Company International.
Unable to scan code
Ensure Location Services are enabled as described above.
Code not received
It may take some time before your code is reflected in the app, so please try the following:
- Restart the app.
- Restart your device using a stable internet connection.
Can’t find what you’re looking for? Click here to submit a service request form.