Thank you for your continued support of Pokémon HOME. The development team resolved an issue where sometimes Pokémon were not exchanged correctly during Friend Trade. Friend Trade has now been restored after the development team briefly suspended the feature in order to investigate the issue.
The development team can confirm that the issue mainly occurred from April 10, 2026, around 14:00 UTC until April 11, 2026, around 05:00 UTC.
If you experienced an issue with Friend Trade, please reach out to customer support for assistance.
For a faster support experience, please provide the following information:
- Your Pokémon HOME Support ID
- Your friend’s Pokémon HOME Support ID
- The date and time when the issue occurred