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Pokémon TCG Pocket Purchase and Premium Pass FAQ

Pokémon Support
  • Updated

What should I do if I see a purchase I don’t remember making or if I believe I was charged twice?

Paid items will only be purchased if action is taken on the device. No purchases will be made without your permission. If you see any purchases that you do not remember making, we ask that you please check with family members or others who may have access to your device.

Please note that if you pay through the App Store, multiple charges may be billed at once. For more information on your purchases, please check the App Store purchase history, or contact Apple Support.

Why aren’t my purchases working?

Try restarting the Pokémon TCG Pocket app or restarting your device. When restarting, please make sure to do so in an area that has a stable internet connection. If this doesn’t help, please try the following:

  1. Complete the purchase by navigating to the Home screen (leftmost button at the bottom of the screen) > Shop > Purchase Poké Gold > ( i ) button at the top-right of the screen > Complete Purchase.
  2. Check your mobile app store to see if your purchase is complete.

If you choose the Complete Purchase option and your purchases are still not reflected, it’s possible that they did not go through correctly. Please check your purchase history in the App Store or Google Play.

If your purchase(s) did go through, but were still not reflected in the app when you chose the Complete Purchase option, please contact support.

If your purchases did not go through, it’s possible that there is a problem with your internet connection environment or payment method. Please find a more stable internet connection or contact the App Store or Google Play.

Why can’t I purchase Poké gold?

If you are unable to purchase Poké gold, please try the following tips.

  • When purchasing Poké gold, a stable internet connection is required. Using Wi-Fi or a 4G / 5G network is recommended.
  • Poké gold is purchased via the mobile app store from which the game was downloaded. Verify whether the mobile app store is experiencing any temporary issue (App Store for iOS or Google Play Store for Android devices).
    • If data processing is not working properly due to a high volume of traffic to the store or data overload, you may not be able to make a purchase. In that case, please wait some time before attempting the purchase again.
  • Try restarting your device to resolve any potential temporary issues with the app.
  • The maximum amount of Poké gold you can have is 3,600. Note: this is not a purchase limit. You can check the amount of Poké gold you have in Items.
  • Ensure that you typed your payment information in properly. If you made a mistake, please cancel the payment and try again.
  • It is possible that the method of payment you wish to use is not supported by the app. In this case, please reach out to Apple or Google customer support.

What is the premium pass? How do I subscribe?

The premium pass is a paid service that allows you to receive several in-game benefits for a set monthly fee. For more information about these benefits, see the Premium Pass screen within the game by navigating to the Home screen (leftmost button at the bottom of the screen) > Regular pass icon (third button from the right at the top of the screen) > Premium Pass > Subscribe > scroll to the end of the Attention section, then tap the button at the bottom of the screen.

What is the “Complete Purchase” process?

You can complete purchases in two ways, through the Shop or through the Regular Pass or Premium Pass screens. If your premium pass becomes unusable while it is still valid, the Complete Purchase process may resolve the issue. For detailed instructions, please see below.

Completing Purchases through the Shop: navigate to the Home screen (leftmost button at the bottom of the screen) > Shop > Purchase Poké Gold > ( i ) button at the top-right of the screen > Complete Purchase.

Completing Purchases through Regular Pass / Premium Pass: navigate to the Home screen (leftmost button at the bottom of the screen) > Regular Pass or Premium Pass icon (third button from the right at the top of the screen) > Complete Purchase.

My premium pass is still valid, why can’t I use it?

The premium pass cannot be used if the platform account (Apple Account or Google Account) used to install the app differs from the platform account used to subscribe to the premium pass. The following cases are possible, so please check if any of them apply to you, and if so, try the steps for each case.

I changed the device I am using due to a device replacement, etc.

  • Are you logged into the account (Apple Account or Google Account) you used to subscribe to the premium pass?
  • Did you install the app using the account (Apple Account or Google Account) you used to subscribe to the premium pass?
  • In many cases, this occurs when you have created a new Apple Account (or Google Account) or have and use multiple Apple IDs (or Google Accounts). The problem is occurring because you are logged in or have installed the app with an Apple Account (or Google Account) that is different from the one you use to subscribe to the premium pass.

Steps you can try

  1. Log in to the Apple Account or Google Account you subscribed with.
  2. Confirm that the account is linked.
  3. How to Confirm: navigate to Menu (rightmost button at the bottom of the screen) > Other > Account. Note: If “Nintendo Account” is displayed under “Linked,” then your Nintendo Account has been linked (the same applies for a Google Account or Apple Account).
  4. If no account is linked, please follow step 5. If an account is linked, please follow step 6.
  5. Linking an Account: For instructions on linking accounts, please see Pokémon TCG Pocket Account Link and Data Transfer FAQ. Once you have linked an account, please move on to step 6.
  6. Follow the Complete Purchase process. Note: For instructions on this process, please see “What is the “Complete Purchase” process?” above.

I updated / reinstalled the app

  • Please check that you installed the app using the Apple Account (or Google Account) you used to subscribe to the premium pass.
  • Note: If you reinstall the app without linking your save data to an account, you will not be able to recover your save data yourself.

Steps you can try

  1. Log in to the Apple Account or Google Account you subscribed with.
  2. Confirm that the account is linked.
  3. How to Confirm: navigate to Menu (rightmost button at the bottom of the screen) > Other > Account. Note: Note: If “Nintendo Account” is displayed under “Linked,” then your Nintendo Account has been linked (the same applies for a Google Account or Apple Account).
  4. If no account is linked, please follow step 5. If an account is linked, please follow step 6.
  5. Linking an Account: For instructions on linking accounts, please see Pokémon TCG Pocket Account Link and Data Transfer FAQ. Once you have linked an account, please move on to step 6.
  6. Follow the Complete Purchase process. Note: For instructions on this process, please see “What is the “Complete Purchase” process?” above.

I share my Apple Account (or Google Account) with family members or others on multiple devices.

  • Please check if a single Apple Account (or Google Account) is being used on multiple devices.
  • You can only subscribe to the premium pass with one save data per Apple Account (or Google Account). Therefore, if you use an Apple Account (or Google Account) that is already subscribed to the premium pass and attempt to subscribe to the premium pass on a different device (with different save data) your premium pass subscription privileges will be transferred, and you will not be able to use the premium pass with the original save data.
  • In addition, if you perform Transfer Premium Pass Privileges on a different device (with different save data) your premium pass subscription privileges will be transferred.
  • If you transferred premium pass subscription privileges, you will temporarily be unable to re-transfer them from that save data to another save data (including the original save data) for a certain period of time.

Steps you can try

  1. Follow the Complete Purchase process. Note: For instructions on this process, please see “What is the “Complete Purchase” process?” above.
  2. If a date and time is displayed, try to Transfer Pass Privileges again after the displayed date and time.
  3. If the issue persists after trying the steps above, please contact customer support and we will investigate further.
  4. Please provide the following information when you contact us to make the investigation go more smoothly. Thank you for your cooperation.
    • You attempted the steps in the FAQ, but the problem still persists and you are unable to use the Premium Pass.
    • If an error code was displayed, please provide its details.
    • Are you playing with the same save data on multiple devices?
    • Have you logged in to different platform accounts on the same device before?
    • Did you switch to a different platform account at some point, such as when replacing your device?

How does the premium pass system work?

Premium pass subscription privileges are tied to the platform account (Apple Account or Google Account) you subscribed to the plan with, not the app save data. Therefore, the following conditions must be met in order to use the premium pass service:

Apple Accounts

  • The Apple Account you subscribed with must be selected in the App Store.
  • The app must be installed while the Apple Account you subscribed with is selected in the App Store.

Google Accounts

  • The Google Account you subscribed with must be selected in the Google Play Store.
  • The app must be installed while the Google Account you subscribed with is selected in the Google Play Store.

Notes

  • You can only subscribe to the premium pass with one save data per one platform account.
  • If you wish to subscribe to the premium pass with multiple save data, you must use multiple platform accounts.

Transferring Premium Pass Privileges

  • If you attempt to subscribe to the premium pass with a different save data or attempt to transfer your pass privileges using an Apple Account or Google Account you've already subscribed to the premium pass with, your premium pass subscription privileges will be transferred.
  • If your premium pass subscription privileges were transferred to another save data, you will temporarily be unable to re-transfer them from that save data to another save data (including the original save data) for 60 days.
  • Please be careful if you are using one Apple Account or Google Account on multiple devices.
  • You can attempt to return subscription privileges to your original save data by using Transfer Pass Privileges after the period during which you cannot transfer is over.
  • You can check how long the period you cannot transfer is by attempting to transfer your pass privileges.

How can I transfer premium pass privileges?

You can transfer your premium pass benefits to another save data via Transfer Pass Privileges. Below are the benefits that can be transferred:

  • Premium mission progress
  • Extra pack stamina added by the premium pass

How to Transfer Pass Privileges: Navigate to the Home screen (leftmost button at the bottom of the screen) > regular pass or premium pass icon (third button from the right at the top of the screen) > Transfer Pass Privileges.

Notes

  • Any premium tickets you have obtained, and cards and items you exchanged for at the shop cannot be transferred.
  • If your premium pass subscription privileges were transferred to another save data, you will temporarily be unable to re-transfer them from that save data to another save data (including the original save data) for 60 days.

Why did my premium pass expire unexpectedly?

The premium pass automatic renewal process will be canceled if your credit card has expired, or your bank account balance is too low. For questions regarding payment, please contact Apple or Google.

What happens if I purchase a duplicate premium pass plan on a different OS?

If you purchase a duplicate premium pass plan on a different OS, we are unable to revert the purchase or extend the expiration date. Please cancel your old premium pass plan with your mobile app store before you purchase a new one.

Why can’t I subscribe to the premium pass?

You may be unable to subscribe to the premium pass due to the following:

You are already subscribed

  • Only one save data file can be used to subscribe per platform account (Apple Account or Google Account).
  • If you are sharing a single platform account with other family members and one of them is already a premium pass subscriber, other family members will not be able to subscribe. In that case, you will need to use a separate platform account.
  • Also, if there is still time left in the validity period of the premium pass subscription, even after canceling, you will need to wait until it expires to subscribe again.

There is a purchase restriction

  • If your credit card has usage restrictions or a parent/guardian has set purchase restrictions, you will not be able to purchase a premium pass subscription. Please review the details of your payment method.

You do not have enough funds remaining in your balance

  • Please try subscribing again after confirming your payment method balance. Note: "Not enough funds" may display even during a no-cost trial subscription.

You have not scrolled to the bottom of the Attention section

  • If you are unable to tap the button at the bottom of the screen, you may need to scroll all the way down to the bottom of the Attention section on the Premium Pass screen.
  • Please read the details in the Attention section to the end.

How do I change which mobile app store I use for my premium pass subscription?

You will need to cancel your current subscription with the mobile app store that you use. Then, once your premium pass expires, subscribe to it with the new mobile app store you would like to use.

How do I cancel automatic renewal of my premium pass subscription?

Please see below for the steps to cancel automatic renewal of your premium pass subscription. If your subscription period expires and you have canceled automatic renewal, then you will no longer be able to use the premium pass service.

Notes

  • Automatic renewal must be canceled at least 24 hours before the end of the validity period.
  • If you cancel before the one-month validity period ends, you will not receive any refunds or credits for the remaining time left in your subscription.
  • After canceling automatic renewal, you can keep using your premium pass plan until the subscription period ends.
  • Automatic renewal will be canceled if the renewal fee cannot be paid. (This can occur if your credit card has expired, you have insufficient funds in your account balance, etc.)
  • You will still be able use premium tickets and items you exchanged for with premium tickets after canceling your subscription.

Cancel Subscription on Apple’s App Store

  1. Tap Settings on your device
  2. Tap your Apple Account
  3. Tap Subscriptions
  4. Tap Cancel Subscription

If you cannot complete the steps above:

  1. Tap Settings on your device
  2. Scroll down and tap iTunes & App Store
  3. Tap your Apple Account
  4. Tap View Apple Account > Subscriptions
  5. Tap the Pokémon Trading Card Game Pocket icon
  6. Tap Cancel Subscription

Note: Display may vary depending on your OS version.

Cancel Subscription on Google Play

  1. Open the Google Play Store on your smart device
  2. Tap the Google Play Store menu icon, then tap your Google Account profile icon
  3. Under Payments and subscriptions, tap Subscriptions
  4. Tap Pokémon Trading Card Game Pocket on the Subscriptions screen
  5. On the Manage Subscriptions screen, tap Cancel Subscription to cancel

You can also access Google Play Payments and subscriptions here. Go to Pokémon Trading Card Game Pocket, select Manage, and then select Cancel Subscription to cancel.

Does uninstalling (deleting) the app end my premium pass subscription?

Uninstalling the app will not cancel your premium pass subscription.  Please note that until you follow the steps to cancel your premium pass, the payments for it will automatically continue. Also, even if you have canceled your subscription, your premium pass will remain active until the expiration date.

For more information about how to cancel your subscription, please see the steps above.

If I change my device, can I transfer my premium pass subscription and items I have acquired?

If you change your device, you can transfer your premium pass benefits (subscription) and items at no additional cost by following these steps:

  1. On your old device, link your premium pass subscription save data to your account. Follow steps here on how to link your account.
  2. On your new device, activate the Apple Account or Google Account with which you subscribed to the premium pass.
  3. Link your new device with the account linked in step 1.
  4. Tap Complete Purchase on the Premium Pass screen.

Changing platform accounts for automatic renewal

  1. If your new device uses a different OS than your previous device (from iOS to Android or Android to iOS), your premium pass benefits and items will transfer, but automatic renewals will be charged to the platform account of your old device.
  2. If you want to change your platform account for automatic renewals, please cancel your premium pass subscription with the platform account of your old device.
  3. Once your premium pass expires, you can subscribe to it again using the platform account of your new device.

Note: If you try to cancel your premium pass subscription with your new device from the “Tap here to cancel subscription” option in-game, you may be redirected to the subscriptions screen of a platform different from the one you used to subscribe to the premium pass with. Example: You changed to an Android, but your old device was an iOS device, so your premium pass subscription is with Apple’s App Store. You transfer your save data to the Android device and tap “Tap here to cancel subscription,” which may redirect you to Google Play’s subscriptions screen instead of Apple’s App Store where you are subscribed to the premium pass. In such cases, you would need to cancel your subscription by logging into Apple’s App Store from your old device or browser using your Apple Account with which you subscribed to the premium pass.

Can I transfer my premium pass benefits (subscription) to new save data?

You can transfer your premium pass benefits (subscription) to new save data at no additional cost by following these steps:

If you uninstalled Pokémon Trading Card Game Pocket from your device

  1. Start a new Pokémon Trading Card Game Pocket save data with the platform account that was subscribed to the premium pass.
  2. Proceed with Transfer Pass Privileges on the Premium Pass screen.

 If you deleted your save data from within the game

  1. Start a new Pokémon Trading Card Game Pocket save data with the platform account that was subscribed to the premium pass.
  2. Proceed with Complete Purchase on the Premium Pass screen.

Notes

  • Save data cannot be recovered if you uninstall the app after deleting your save data or without linking it to an account.
  • Items you received in your previous save data cannot be transferred with Transfer Pass Privileges.

Why didn’t I receive any promo cards or accessories after subscribing to the premium pass?

You will not receive any promo cards or accessories by only subscribing to the premium pass. Such items can be obtained from premium pass–exclusive premium missions or the Premium tab of the Shop.

Obtain them directly as premium mission rewards. Navigate to the Home screen (leftmost button at the bottom of the screen) > Missions (button at the bottom-right part of the screen) > Premium (Swipe left on the screen) > Claim rewards from completed missions.

Exchange for them at the Shop using premium tickets that can be obtained as premium mission rewards. Navigate to the Home screen (leftmost button at the bottom of the screen) > Shop > Limited Time / Events > Premium > Exchange for them with premium tickets.

Why were premium missions and items exchangeable for premium tickets updated even though it wasn’t time for my premium pass renewal?

Please note that premium pass validity period and renewals are separate from premium mission and Shop updates. Please check in-game for details on the date and time for premium mission and Shop updates.

How long is a premium pass plan valid for?

Premium pass plans are valid for one month from the day you subscribe or from when the automatic renewal takes place. A no-cost trial is valid for 14 days from the day you subscribe.

How do I check my subscription status?

Subscription status and validity period can be checked in the mobile app store where the subscription was purchased. Subscription status and validity cannot be checked in-game.

App Store

  1. Tap Settings on your device
  2. Tap your Apple Account
  3. Check your subscription status by tapping Subscriptions

If you cannot complete the steps above:

  1. Tap Settings on your device
  2. Scroll down and tap iTunes & App Store
  3. Tap your Apple Account
  4. Check your subscription status by tapping View Apple Account > Subscriptions

Note: Display may vary depending on your OS version.

Google Play

  1. Tap Play Store on your device
  2. Tap the Google Account profile icon to the top-right of the Play Store
  3. Under Payments and subscriptions, tap Subscriptions
  4. You can check your subscription status by tapping Pokémon Trading Card Game Pocket from the Subscriptions screen

Can I participate in a premium pass no-cost trial? How does it work?

You can try the premium pass plan at no cost for 14 days. When you purchase the premium pass for the first time, you must first experience the no-cost trial period. The no-cost trial period is only accessible once per Apple Account or Google Account. Those found in violation of this policy may be banned from using the service.

Ending the no-cost trial

When your no-cost trial ends, you will automatically be charged for a continued premium pass subscription unless you cancel automatic renewal at least 24 hours before the no-cost trial period ends.

If you were charged without experiencing a no-cost trial period

If your Apple Account or Google Account already completed its no-cost trial period, and you use it to play another save data, you will see a “One-time two-week no-cost trial” icon on the Premium Pass screen, but you will not be able to experience the no-cost trial. A no-cost trial can be experienced only once per Apple Account or Google Account.

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